Servicio
Informatics and Communication Technologies
Descripción
Nowadays, all types of work, including research and innovation, are highly dependent on safe, secure and stable connections with a wide variety of information and computing services.
With our own in-house data center (CPD), hundreds of computers and other devices, the Informatics & Communications Technologies service (IT) works daily to prevent hacker attacks, scams and data loss, ensuring that everything is updated and runs smoothly. The IT team provides a wide range of services, from managing servers and logical network security to running an end user-focused helpdesk that offers protocols, support and advice.
Main Tasks
Among the main tasks of the IT service, we can highlight the following:
Data Center Management
- Server administration, setting and maintenance
- Surveillance and access control
- Monitoring the operation parameters of the room
- Renewal and maintenance of structural elements
- Logical network security:
- Physical security of server area
- Software security management in servers
- Logical security of network access
- Monitoring security in end-user equipment
Management of Common Services
- Maintenance and management of common services
- Virtual machine administration
- Printing services
- DNS
- Firewall
End-User Helpdesk
- Attention to end users
- Troubleshooting common problems
- Guidelines and recommendations